Complaint process

How rights holders submit a complaint

Send a written complaint to the contact below. To let us review and locate the content, include these five items.

1. 01

   Complainant identity and contact details

   Provide your real name, email address, and the capacity in which you are contacting us.

2. 02

   Specific location of the reported content

   Include the URL, book ID, chapter, excerpt, or other details that let us find the exact content.

3. 03

   Evidence of rights ownership

   Explain your relationship to the work and provide documents, links, registration details, or other proof you rely on.

4. 04

   Good-faith statement

   State that you believe in good faith that the reported use is not authorized by the rights holder or applicable law.

5. 05

   Responsibility statement

   Confirm that you are willing to bear legal responsibility for a false or abusive complaint.

Objection and appeal process

How affected users may appeal

If content is removed after a copyright complaint, the affected user may submit an objection through the platform flow. The backend records and routes these appeals for admin review.

14-day cooldown

The appeal flow uses a 14-day waiting period before restoration can be considered.

Five submissions per day

Each user may submit up to five appeal records per day for this workflow.

Admin-reviewed restoration

Content is restored only after the admin review path approves restoration.